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About us

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Who we are and what we do

We are the independent champion for people who use health and social care services. We’re here to make sure that those running services put people at the heart of care.

Our sole purpose is to understand the needs, experiences and concerns of people who use health and social care services and to speak out on their behalf.

We focus on ensuring that people’s worries and concerns about current services are addressed.

We work to get services right for the future.

How we work

We are here to listen to what you like about services and what you think could be improved. No matter how big or small the issue, we want to hear about it.

Where possible, we will let you know when changes are planned to services in our community and help you have a say. We will also encourage those in charge of local care to involve you when changes are being planned to services.

You can also speak to us to find information about health and social care services available locally.

Our approach

People's views come first - especially those who find it hardest to be heard.

We champion what matters to you and work with others to find ideas that work. We are independent and committed to making the biggest difference to you. 

Our Advisory Group

Find out about who our members are, what they do and find the latest meeting minutes by visiting the Advisory Group page.

Our staff

We have a small team of dedicated individuals with a remit to engage with, offer support, signpost and listen to all our local residents experiences and suggestions relating to NHS Health and Social Care services in Southend.

Our staff
Sharon Auger

Information, Advice & Guidance Officer

Jean Broadbent

Senior Engagement Officer

Owen Richards

Chief Officer

Our volunteers

Our volunteers are at the heart of what we do, they support our team with anything from day to day tasks to speaking to the local community.


We wouldn't be able to do what we do without their support.


Volunteer Social Media Monitor


Volunteer Community Voice


Volunteer Administrator

If you'd like to find out more about volunteering with Healthwatch, click here.

Enter and view

Enter and View is one way Healthwatch Southend can gather information needed about services and collect views of service users, their carers and relatives, as well as staff.

Our authorised Enter & View Representatives are:

Sharon Auger
Jan Stannard
Wendy Dodds
Jean Broadbent
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