GP Website Survey Report - Support for cancer patients during the Covid-19 crisis

Healthwatch Southend undertook a mystery shopper exercise to see what information local GP practice websites held for patients with cancer, especially during the lockdown period.
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Summary

During lockdown, virtually all elective interventions for patients with cancer were suspended, increasing anxiety for a vulnerable group of patients.  An initial study had been undertaken by Central Bedfordshire to inform the work of the East of England Cancer Alliance;  other local Healthwatch agreed to replicate the study to add weight to calls for accurate and timely information to be available.

Key findings

  • a small number of practices which did not have a website at all – four out of 26
  • information relevant to patients with cancer, especially links to MacMillan Cancer Research, was available on most websites, but might require some searching. 
  • Links to cancer support groups were found on about half the websites.  Unfortunately some hyperlinks were broken. 
  • most websites lacked a link to Healthwatch Southend.

Downloads

HWS GP website report

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