Healthwatch Southend annual report 2018/2019

The last 12 months have been challenging as plans for merging Southend Hospital services with those in Basildon and Chelmsford take shape.
Graphic saying 'Speak-up' from our annual report

Summary

The last 12 months have been challenging as plans for merging Southend Hospital services with those in Basildon and Chelmsford take shape. We liaised with Thurrock and Essex Heathwatches and ran a consultation on the NHS Long Term Plan.

Highlights of our year

  • We supported 67 people with the formal NHS Complaint Process
  • 1200+ people accessed Healthwatch advice and information online or contacted us
    with questions about local support
  • We visited 11 services and attended 16 community events to understand people’s
    experiences of care.

Downloads

If you need this report in a different format, please email healthwatchsouthend@family-action.org.uk or call 01702 416320.

Healthwatch Southend annual report 2018/2019