Patient Participation Group Forum Minutes April 2017

The Southend Patient Participation Group Forum recently met to discuss local Health and Social care issues and how these can be improved locally.
Graphic of the Healthwatch icon


Discussion of local Health and Social Care issues particualrly focusing on Ambulance care and service restrictions.

Key Notes

  • There are several control rooms that manage the demand of the 999 calls, Ambulance service have 4,000 staff and 1,000 volunteers. There are 160 staff located in the 4 stations – Southend, Rayleigh, Canvey and Shoebury. 2017/2018 aim to reach 10% of all calls – hear and treat, pass to clinician to give verbal information. 35% SE Essex physical response treated in community, 65% responses taken to A&E.
  • Longer transfer time which means the ambulance will be out of service for longer and it could be that a southend ambulance then gets a call out to a Basildon patient if they are nearer. Southend has always been a challenge with its budget as based on population and not visitors and with a long coast line this causes a strain on budgets.
  • Policies have been reviewed over the last 6 months including hip/knee replacement surgery – proposal was if obese BMI40 had to loose weight before surgery.


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