Our complaints process

We aim to provide the best possible service, but we do not always get it right.
Healthwatch graphic of a magnifying glass


We embrace feedback, from people using services, carers and relatives, private and voluntary organisations, statutory agencies, providers and the public. Complaints as feedback can act as an early indicator that a system is not working effectively, and analysing these trends can provide valuable insight and act as a driver for change.

We welcome your feedback to help us improve our work and to make sure we are responding to your concerns as best we can.

We are committed to addressing concerns quickly and giving a full, fair and appropriate response.

Contact Us

Complaints to Healthwatch Southend will be managed by the Health Complaints Advocate, Katherine Imossi. 

01702 416320

Katherine.Imossi@family-action.org.uk / HealthwatchSouthend@family-action.org.uk

Healthwatch Southend, Centre Place, 15 Prospect Close, Southend-on-Sea, Essex, SS1 2JB