The last 12 months have been challenging as plans for merging Southend Hospital services with those in Basildon and Chelmsford take shape. We liaised with Thurrock and Essex Heathwatches and ran a consultation on the NHS Long Term Plan.
Highlights of our year
- We supported 67 people with the formal NHS Complaint Process
- 1200+ people accessed Healthwatch advice and information online or contacted us
with questions about local support
- We visited 11 services and attended 16 community events to understand people’s
experiences of care.
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