Downloads
We have a self-help pack you are able to download here
Healthwatch Southend Self Help Pack
Resources to help you make a complaint
We know that making a complaint about NHS or social care services can be confusing. Healthwatch Southend provides an independent NHS Complaints Advocacy Service. This service is accessible to all Southend residents and is completely free.
We help people to raise a formal complaint about an NHS funded service. This covers hospital services, dentist, GP’s and social care services funded by the NHS.
You can also contact us via email HealthwatchSouthend@family-action.org.uk or by calling 01702-416320 to find out how to get help with making your complaint.
Tips and tools for making a complaint
Adult social care complaints
Practical help you can use to make a complaint about adult social care services, including flowcharts, helpful tips and sample letters.
Complaints about NHS services
Information on how to complain on behalf of someone else, top tips for making a complaint and sample letters.
NHS Hospital complaints
This information applies to all patients in NHS hospitals. It also applies if you're being treated in a private hospital when the treatment is funded by the NHS.
Mental health services complaints
If you’re unhappy about your treatment for a mental health problem, you may be able to make a complaint.
Other NHS services
NHS care is usually very good and most people don’t have any problems. But occasionally things can go wrong. Find out more about complaints about other services.
Whistleblowing
Find out information about how a staff member can report a problem in the NHS or an adult social care service
