Take a look at our practical resources to help you make a complaint about NHS health and social care services.
Making a complaint can feel daunting and scary, and you might be wondering whether it’s worth the time and effort. However, if you have problems with an NHS or social care service, you need to resolve these to get the care you need.
We know that making a complaint about NHS or social care services can be confusing. Healthwatch Southend provides a signposting service to a Complaints Advocacy Service.
You can also contact us via email info@healthwatchsouthend.co.uk or by calling 01702-416320 to find out how to get help with making your complaint.
We have a self-help pack you are able to download.
We've worked with Healthwatch England to produce straightforward advice will guide you through the process from knowing who to talk to, top tips on what to do and what you can expect from services in response.
Every area of England has an independent NHS complaints advocacy service funded by the local authority. They can help you make a complaint about an NHS service or work out what you want to achieve from a complaint.
You will need to contact your local authority to find out who holds your local advocacy service contract.
Patient Advice Liaison Service (PALS) offers confidential advice, support and information on health matters. It provides a point of contact for patients, families and carers.
PALS do not investigate individual complaints but can give you general advice about the NHS complaints procedure.
Find out more about the work we have been doing to understand and improve people's experiences of making a complaint.
