The last 12 months have been challenging as plans for merging Southend Hospital services with those in Basildon and Chelmsford take shape. We liaised with Thurrock and Essex Heathwatches and ran a consultation on the NHS Long Term Plan.
Highlights of our year
We supported 67 people with the formal NHS Complaint Process
1200+ people accessed Healthwatch advice and information online or contacted us with questions about local support
We visited 11 services and attended 16 community events to understand people’s experiences of care.
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