Helpline launch by Havens Hospices to Support Adults and Children Facing Bereavement due to Coronavirus

Adults and children across Essex facing bereavement during the Coronavirus pandemic are being offered expert support thanks to a new initiative by Havens Hospices.
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The charity - which is based in Southend but cares for children and young adults from across the county – has partnered with the Southend, and Castle Point and Rochford Clinical Commission Groups (CCGs) to secure funding, establishing the Coronavirus Crisis Bereavement Line – 01702 220 321.

The telephone support service – open seven days a week, 9am-6pm - will be staffed by trained counsellors and bereavement workers and will offer a listening ear, emotional support and signposting for adults and children who are bereaved either directly or indirectly as a result of the Coronavirus. For example if a loved one died of other causes but the family were unable to say goodbye due to visiting restrictions.

The aim is to offer ad-hoc, ‘in the moment’ support for people feeling at crisis point in their grief. For children who are struggling with the death of a loved one, they will be offered more structured sessions and activities over the telephone or Zoom videocalls. Longer-term support and recovery can be scheduled once face-to-face support groups and counselling sessions are allowed.

The team will also work with other charities and organisations that could offer more appropriate intervention.

To contact the Coronavirus Crisis Bereavement Line, call 01702 220 321 seven days a week, 9am-6pm or email

If anyone is experiencing a physical or extreme emotional reaction due to grief, please call your GP or 111.


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