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Your voice in local health and social care

What happens when you call an ambulance?


Some residents have asked how the ambulance service decides what resources are sent out when a 999 call is received. We contacted the East of England Ambulance Service NHS Trust who have sent us through the below flowchart and the following comments:

"I am sorry that this is very difficult to say what circumstances warrant what recourses to be sent. Each incident is different. We try and send the nearest available resource appropriate to deal with the situation reported.  We do have to send backup on occasions if a more qualified member of staff is required to deal with the situation.

We do triage all 999 calls to enable us to send the correct response at the right time, and not all 999 calls require an emergency response and are re triaged by a clinician to provide and find the appropriate level of care required. This can mean a referral to a GP, advice being provided or asking the patient to attend A&E themselves.

 I am sorry I cannot be more specific but have attached a document that explains the triage categories. "

Link to the below picture is HERE




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